Summary: jl911 collects personal data to operate its online casino platform, verify player identities, process payments, and comply with Philippine law. We do not sell your data. You have the right to access, correct, and delete your data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how jl911 ("jl911," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the jl911 website at jl911.net and all associated services, games, and features (collectively, the "Platform").
This Policy applies to all personal data collected through the jl911 Platform, including data provided during registration, during gameplay, through customer support interactions, and through your use of payment services. By registering for a jl911 account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.
jl911 is committed to protecting the privacy of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and its Implementing Rules and Regulations, as well as all applicable issuances of the National Privacy Commission (NPC).
For the purposes of the Philippine Data Privacy Act of 2012, jl911 acts as the personal information controller in respect of the personal data collected through the jl911 Platform. This means jl911 determines the purposes and means by which your personal data is processed.
If you have any questions about how jl911 processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
jl911 collects the following categories of personal data from players on the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, selfie/photo | KYC verification, age verification, fraud prevention |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory compliance |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, cookies | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, quality assurance, dispute resolution |
jl911 does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and legal compliance purposes.
jl911 collects personal data through the following means:
jl911 uses your personal data for the following purposes:
jl911 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
jl911 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, jl911 applies the following retention periods:
When personal data is no longer required, jl911 will securely delete or anonymise it in accordance with our data disposal procedures.
jl911 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl911 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jl911:
You have the right to request a copy of the personal data jl911 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data jl911 holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl911's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jl911's legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact jl911's Data Protection Officer using the details in Section 14. jl911 will respond to all verified data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.
jl911 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the jl911 website. We use the following types of cookies:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl911 Platform. jl911 does not use third-party advertising or retargeting cookies.
The jl911 Platform is strictly intended for persons aged 21 years and above. jl911 does not knowingly collect personal data from individuals under the age of 21. If jl911 becomes aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on the jl911 Platform, please contact our support team immediately via live chat or at [email protected].
jl911 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jl911 will notify registered players by email and display a prominent notice on the Platform at least seven (7) days before the changes take effect. The date of the most recent revision is shown at the top of this page. Your continued use of the jl911 Platform following the effective date of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or jl911's data processing practices, please contact our Data Protection Officer:
jl911 will acknowledge all privacy-related enquiries within five (5) business days and aim to resolve them within thirty (30) days. If you are not satisfied with jl911's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.